DHL Supply Chain Management | Richard Owens CEO

Komar Distribution Services utilizes leading edge technologies and proven business processes to ensure our clients orders are processed quickly and accurately.

Our Clients recognize the need for well developed systems in critical areas such as reporting, supply chain management, distribution, replenishment, stock control and customer service in order to be successful. While Komar is busy handling the details of fulfillment and back office management, our customers are focused on developing new ideas, product lines, and marketing plans.

Companies trust Komar with their most important needs because of Komar’s sterling reputation in the market place. We will be happy to furnish references upon request. Here are a few examples of what our clients have to say about KDS services:

"KDS consistently sets the bar for standards of excellence. From customer service to vendor compliance, their team of skilled employees gets the highest marks. They have never missed a monthly shipping goal."

-- Stu Greenberg, President Chelsea Designs

"KDS has been completely responsive to the demands the retailers are requiring from our company for quick turn and efficient processing of orders. The attention to detail has been outstanding allowing us to concentrate on marketing and selling instead of the shipping piece of the business."

-- Randy Severs, President, Bees and Jam

"KDS provides Lotta Luv the comfort level and confidence it needs to strategically grow it's business throughout all tiers of retail....mass...department store....specialty....drug....grocery and dollar channels.....all with tremendous efficiency and timeliness."

-- Steph Fogelson, Presideant, Lotta Luv Cosmetics

KDS is special as it is proactive and makes the impossible happen. They work to make miracles common place and not the exception. Our key accounts achieve their sales and profit numbers routinely, not by accident, but by having the experienced team at KDS at their disposal.

-- Fred Strulson, Vice President Sales, Liz Claiborne Sleepwear

KDS has provided for CC Girl "real time, to the piece" shipping information which is the ultimate in customer service. We are running a very successful replenishment business.

-- President CC Girl

Hi Jeremy,

I am still thrilled every day with the KDS systems. My shipping is 100%! I stock for a replenishment business as well as fashion in the girl’s underwear area and ship to all major and many small independent stores and many websites as well as Target and WalMart. All require different processing and KDS is state-of-the-art.

My favorite tool is “real time” information that I can retrieve while on the phone with a client. I can see immediately exactly where my orders are, not to mention having a wonderful customer service department and great EDI and Traffic departments should I ever need them. KDS has made it possible for me to increase my business in an otherwise difficult economy, our customers are very happy with our shipping and service as well as our retail performance. We beat out all competitors by having goods on the floor shipped correctly! Equally as important is the fact that we have experienced no charge backs due to shipping errors or notification errors.

You can see our product at Nordstrom in the girls’ area and you can see our product on Herroom.com, Macys.com, Target.com (under CCG) and many others. When you are anywhere other than the West Coast, you can see our product in Dillard’s, Macy’s, Bon Ton, Shopko and many independent stores. We just “set up” business for 138 stores with Shopko and our pegs are full due to shipping correctly while competitors are only half stocked due to their poor shipping.

On this all store order we were 6pcs short; we were just sold out of that fashion style and notified our buyer ahead of time. We have added 1,500 new “doors” to our business thanks to Komar and KDS systems since November of 2008!

Rgds,

President
CC Girl Inc

Richard Owens CEO of DHL Speaks About Supply Chain Logistics

Richard Owens, CEO of DHL Asia Pacific had a featured article on Business Times commenting on the changing economy and the need for better integration throughout the supply chain. The recession has forced many businesses to look for ways to lower costs and improve the customer delivery experience.

Supply chain management companies like Komar Distribution Services (KDS) have been called to executive round table discussions to map out how new technology and business processes can reduce the cost of delivered goods. KDS has a 100 year history of working in partnership with manufacturers, suppliers and retailers to innovate the supply chain.

Richard Owens Excerpt

Richard Owens, tackles a piece of the challenges business supply chain partners are facing in his guest blog post. Here is an excerpt from the Business Time article.

A customer walks into an electronics store to buy a new mobile phone. He has a brand in mind but it is not in stock. What does he do? Does he decide to go home and return when the brand he was looking for is available again? Unlikely. He will probably buy another model from a brand that offers similar features at the same price point.

In a world where the customer is increasingly informed and time-poor, convenience and efficiency can often drive a purchasing decision over brand loyalty. This means that companies must not only focus on marketing a product to create the demand, but equally importantly, businesses must ensure that the supply chain can deliver the product to store shelves around the world in an efficient and precise manner. Without the right supply chain, companies risk losing customers and ultimately market share.

The above example could just as easily have been a notebook PC, LCD TV or a non-consumer electronics product. Regardless of the market, businesses have to get their products to market and in front of customers on time, every time. And, to stay financially healthy, they have to do this without amassing large inventory levels. It’s a fine balance. It’s also one of the reasons that in recent times, I have witnessed the art of supply chain management moving from the warehouse into the boardroom.

So, has the current economic downturn elevated the importance of supply chain management in strategic business decision making? It would be an exaggeration to say that this recession is solely responsible for the increasing priority that businesses are giving to the supply chain. But what I hear from customers is that it has undoubtedly spurred on what has been a gradual evolution in that direction. Between the first half of 2008 and the same period of 2009, DHL Global Customer Solutions has seen a 133 per cent increase in consultancy for supply chain optimization projects.

Before the slump, our customers, especially those in the technology sector, had their supply chains designed around a high-demand scenario. They built up stock to meet insatiable customer demand. When the market slowed down suddenly without much warning, many companies were caught off guard and were left with over stocked shelves. Businesses cannot afford high inventory levels, least of all technology companies, who deal in products with extremely short lifecycles. The downturn has forced many businesses to immediately examine how they manage their supply chains and order-to-cash cycles.

A positive outcome we can see, partly due to the recession, has been an increase in true consultation and partnership between logistics providers and their customers. While this is part of the natural evolution of the industry, the recession has brought the need for closer engagement to the fore. Previously, the purchasing of supply chain services, including warehousing, freight and express services, was primarily driven by procurement groups and was very much focused on achieving the lowest transportation charges. (Read full article)

Supply Chain Management

If you are a growing business looking to reduce the costs associated with your supply chain processes, contact the executive team at KDS. If you are looking for a competent supply chain logistics partner with 100 years on experience with manufacturing, overseas transportation, warehousing and distribution of retail goods across America, give us a call.

Komar Distribution Services
16 E. 34th Street, 10th Floor
New York, NY 10016
(918) 429-7779

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